Last updated: October 14, 2026
We ship handmade ceramic mugs to addresses within the United States.
All orders ship from China.
Processing Time
Orders take 2–5 business days for handcrafting and packing before shipment. This does not include carrier transit time.
Processing may take longer during holidays or peak sales periods.
Shipping Carriers
We use international shipping carriers for US deliveries. Once your package ships, we will email your tracking number.
Delivery Time
Estimated transit time to US addresses: 10–20 business days based on your location.
Delivery times are estimates and not guaranteed. Delays can happen due to carrier backlogs, customs clearance, weather or holidays.
Packaging
All ceramic mugs are wrapped with bubble wrap and packed in sturdy boxes for extra protection against breakage.
Shipping Fees
Shipping cost is calculated and displayed at checkout based on your delivery address and package weight.
Lost / Missing Packages
If tracking shows delivered but you have not received your package, please check with your local postal carrier and neighbors first. Contact us and we will assist with an investigation.