Last updated: October 14, 2026
Thank you for purchasing our handmade ceramic mugs. Please review this policy before placing your order.
Damaged Items in Transit
Handmade ceramics are fragile. You must contact us within 48 hours after delivery if your mug arrives broken or damaged.
Please send clear photos showing:
- The damaged mug
- Original shipping box and all packing materials
Once we verify the damage, we will offer you the option of a replacement mug or a full refund. Damage claims submitted after the 48-hour window cannot be accepted.
Returns for Change of Mind
We accept returns within 30 days after delivery for unused, undamaged mugs kept in original condition.
The buyer is responsible for return shipping fees. Refunds will be issued after we receive and inspect the returned product.
Custom personalized / engraved mugs are non-returnable and non-refundable.
Return shipping address is located in China. Buyer is responsible for all international return shipping fees, customs charges and any related costs.
Non-Refundable Cases
- Minor handmade variations in glaze, color or texture (natural handmade features, not defects)
- Items damaged after delivery due to drops, misuse or improper care
- Custom engraved / personalized orders
- Return requests submitted outside the stated time limits
Refund Processing
Approved refunds will be issued back to your original payment method within 5–10 business days. The actual processing time depends on your payment provider.
Reach out via our Contact Us page for any questions.